Shipping & Returns Policies

Australian Customers - Please allow between 1 to 2 days from when you purchase your items for us to process your order and arrange delivery. All items purchased from Cosmic Angel are sent by Australia Post and includes tracking of your parcels. 

We will notify you of the tracking number so that you will be able check up where your parcel is, the estimated delivery date and also ensures that with tracking, you will receive your parcel.  Shipping charges are calculated by cubic dimensions and weight of the total of your purchases and included in the checkout page.

International Customers - Due to COVID-19, we are presently unable to confirm if your country will be able to receive your order within an acceptable time frame. Please let us know if you would like purchase from our website and we can provide a quote and also estimated delivery times directly from Australia Post.  Also please note that some items are unable to be sold for international customers.

Returns Policy - If your purchase/s have been delivered to you and it is our error (incorrect purchase or defective product), please Contact Us with your order number and provide the details about your request to obtain a refund or alternatively, we will provide a replacement of the original order with the correct item/s.  We will provide instructions on how you will return the item/s.

We request that you notify us within 7 days of the delivery of your purchases. Additionally, if the error is ours, we will pay for the return of the incorrect or defective items. If you request a refund due to receiving an incorrect or defective item, once the incorrect or defective items have been received back to Cosmic Angel, we will process your refund within 7 days. If you choose to have a replacement item, we will notify you that we have the item in stock and notify you of the expected date of delivery along with details of the new tracking number.